All Kiwi Diamond products are lifetime warrantied and guaranteed to be free of manufacturing defects. If a product is deemed to have a manufacturers defect upon receipt, the item may be repaired, exchanged, or a credit applied to the account, at our discretion.

To generate a return authorization please reach out to us at support@kiwidiamond.com.

When sending jewelry back for returns and repairs:

• Jewelry must be sterilized and individually sealed inside autoclave sterile packs.
• We will provide a return shipping label with tracking and insurance. Please do not use your own shipping label.
• Please use a protective box or bubble mailer when returning products.

Once jewelry has been received and inspected, we will notify you of any labor and material charges that do not fall under the manufacturer’s warranty.

Any item deemed to have a manufacturers defect must be received back within 60 days of order delivery.

All custom jewelry orders are considered final sale.